Refund policy

Return and Refund Policy

Effective Date: 16/05/2026

At TollyCart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.

1. Return Eligibility

Customers may request a return if:

The item received is damaged, defective, or incorrect
The item is unused, unworn, and in its original condition
The product includes original packaging, tags, manuals, and accessories
The return request is made within the eligible return period

To initiate a return, customers must provide:

Order number
Proof of purchase
Photos/videos (if the item is damaged or defective)

TollyCart reserves the right to reject returns that do not meet the eligibility conditions.

2. Return Timeframe

Returns must be requested within 5 days from the date of delivery.

Any return requests made after the specified timeframe may not be accepted.

3. Refund Process

Once the returned item is received and inspected:

Customers will be notified regarding approval or rejection of the refund
Approved refunds will be processed to the original payment method

Refunds may take up to [REFUND PROCESSING TIME] depending on the payment provider or bank processing timelines.

If the refund is delayed beyond the expected timeframe, customers are encouraged to contact us at:
Email: tollycart2@gmail.com

4. Exchange Policy

TollyCart may offer exchanges for:

Damaged or defective items
Incorrect products received
Size or variant issues (if applicable)

Exchange requests must be made within [X DAYS] of receiving the product.

Replacement items will be shipped subject to product availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or wrong item, please contact us within [X DAYS] of delivery.

Customers may be asked to provide:

Clear photos or videos of the product
Packaging images
Order details

After verification, we will offer:

A replacement
Store credit
Full or partial refund (depending on the situation)

TollyCart aims to resolve such issues as quickly and fairly as possible.

6. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

Used or damaged items caused by customer misuse
Products without original packaging or tags
Personalized or custom-made products
Perishable goods
Hygiene or personal care items
Gift cards or promotional items
Clearance or final sale products (if specified)

Additional non-returnable items may be mentioned on the product page.

7. Return Shipping Costs

If the return is due to:

Damaged, defective, or incorrect products:
- TollyCart will bear the return shipping cost.
Customer preference, change of mind, or incorrect order placement:
- Customers may be responsible for return shipping charges.

Shipping charges paid during checkout may be non-refundable unless otherwise stated.