Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Thank you for shopping with TollyCart. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your purchases.

1. Order Processing Time

All orders are processed within [PROCESSING TIME] after payment confirmation.

Orders are processed on business days only, excluding weekends and public holidays. During high-demand periods, sales, or holidays, processing times may take slightly longer.

Customers will receive an order confirmation email once the order has been successfully placed.

2. Shipping Methods

TollyCart works with trusted courier and logistics partners to deliver orders efficiently.

Available shipping methods may include:

Standard Shipping
Express Shipping
Same-Day or Next-Day Delivery (if available in selected locations)

Shipping options available for your order will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times may vary depending on your location and shipping method selected.

Estimated Delivery Times:

Local Deliveries: [X-X BUSINESS DAYS]
Domestic Deliveries (India): [X-X BUSINESS DAYS]
Remote Areas: [X-X BUSINESS DAYS]
International Orders (if applicable): [X-X BUSINESS DAYS]

Please note that delivery timelines are estimates and may be affected by external factors such as weather conditions, courier delays, public holidays, or unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated based on:

Delivery location
Product weight and dimensions
Selected shipping method

Shipping Charges:

Standard Shipping: [SHIPPING COST]
Express Shipping: [SHIPPING COST]
Free Shipping Eligibility: [MINIMUM ORDER VALUE IF APPLICABLE]

The final shipping cost will be displayed at checkout before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email or message
Tracking number
Courier partner details

Customers can track their shipment using the provided tracking information.

Please allow up to [X HOURS] for tracking updates to appear after dispatch.

6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

High order volumes
Weather conditions
Courier service disruptions
Incorrect shipping details provided by customers
Remote location accessibility

If your order is delayed beyond the estimated timeframe, please contact us at:
Email: tollycart2@gmail.com

TollyCart is not responsible for delays caused by courier partners or circumstances beyond our control, but we will do our best to assist customers in resolving delivery issues.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping details during checkout.

If an incorrect or incomplete address is provided:

Delivery may be delayed or unsuccessful
Additional shipping charges may apply for re-delivery

Please contact us immediately if you notice any mistake in your shipping information after placing an order.

8. Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us within [X DAYS] of the expected delivery date.

Customers may be asked to provide:

Order number
Photos of damaged packaging/products
Additional delivery details

We will work with the courier partner to investigate and resolve the issue as quickly as possible.

9. International Shipping

[International shipping is available / International shipping is currently not available.]

For international orders:

Delivery times may vary by destination country
Customers are responsible for any customs duties, taxes, or import charges applicable in their country
TollyCart is not responsible for delays caused by customs clearance procedures